This Privacy Policy explains how SaaSSkul (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit https://saasskul.xyz (the “Site”) or use our services.
1. Information We Collect
1.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, and business name when you fill out forms, chat with our AI agent, or book a strategy call.
- Account Information: Username, password, and billing details when you create an account or subscribe to a plan.
- Payment Information: Credit card and billing details processed securely by Stripe. We do not store full card numbers on our servers.
- Business Information: Company name, website URL, industry/niche, and city when you use our lead generation audit tools.
- Communications: Messages, emails, or chat transcripts when you contact our support team.
1.2 Information Collected Automatically
- Usage Data: Pages visited, features used, audit reports generated, time spent on Site, and click patterns.
- Device & Technical Data: IP address, browser type, operating system, referring URLs, and device identifiers.
- Cookies & Tracking Technologies: See our Cookie Policy for full details.
2. How We Use Your Information
We use your information to:
- Provide, operate, and improve our lead generation audit tools and AI services
- Process payments and manage your subscription via Stripe
- Send your requested audit reports, strategy documents, and PDF exports
- Communicate with you about your account, updates, and support requests
- Send marketing communications (with your consent; you may opt out at any time)
- Enforce our Terms of Service and Acceptable Use Policy
- Comply with legal obligations and protect against fraudulent activity
- Analyze usage patterns to improve our platform
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases:
- Contract Performance: To provide the services you have subscribed to.
- Legitimate Interests: To improve our services, prevent fraud, and conduct marketing to existing customers.
- Consent: For marketing emails to new contacts and for non-essential cookies.
- Legal Obligation: To comply with applicable laws and regulations.
4. How We Share Your Information
We do not sell your personal information. We may share it with:
- Stripe: For secure payment processing. Stripe’s privacy policy: stripe.com/privacy
- Email Service Providers: To send transactional and marketing emails.
- Analytics Providers: Such as Google Analytics, to understand how our Site is used (with IP anonymization enabled).
- CRM Tools: To manage customer relationships and support tickets.
- Legal Authorities: When required by law, court order, or to protect our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations:
- Account data: For the duration of your account plus 3 years after closure
- Payment records: 7 years (legal / tax requirement)
- Marketing consent records: Until you withdraw consent plus 3 years
- Support communications: 2 years from last interaction
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure (“Right to be Forgotten”): Request deletion of your data, subject to legal obligations
- Restriction: Request that we limit how we process your data
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests or for direct marketing
- Withdraw Consent: At any time, where processing is based on consent
- California Residents (CCPA): You have the right to know, delete, and opt out of the sale of personal information. We do not sell personal information.
To exercise any of these rights, email us at support@saasskul.xyz. We will respond within 30 days.
7. Data Security
We implement industry-standard security measures including SSL/TLS encryption, access controls, regular security audits, and secure data storage. Payment data is processed entirely by Stripe and is never stored on our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected such information, please contact us immediately at support@saasskul.xyz.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. When we transfer data from the EEA, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our Site at least 30 days before changes take effect. Your continued use of our services after the effective date constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
SaaSSkul
Email: support@saasskul.xyz
Website: https://saasskul.xyz